Refund policy
30-day damaged, defective or wrong-item guarantee
If your order arrives damaged, defective, or isn't what you ordered, contact us within 30 days of delivery and we'll send you a free replacement or give you a full refund to your original payment method.
How to request a refund or replacement
- Contact us through our Contact page with your order number.
- Include a short description and a photo of the problem.
- We'll reply within 2 business days with next steps.
Lost or late packages
If your order hasn't arrived within 30 days of shipping, contact us and we'll send a replacement or refund your order.
What we can't accept
Because our products ship from overseas, we can't accept returns for a change of mind, items damaged after delivery, or requests made more than 30 days after delivery.
Cancellations
You can cancel within 12 hours of placing your order for a full refund. After that, your order may already be on its way.
Refund timing
Approved refunds go back to your original payment method. Depending on your bank, they can take 5-10 business days to appear.