FAQs
About the jump rope
Does it need batteries?
Yes. The counter runs on a button battery, and one is included, so it's ready to use out of the box.
Can I use it indoors?
Yes. Because it's cordless, there's no long rope to hit the ceiling, furniture or other people, so it works well in apartments, offices and other small spaces.
Is it suitable for kids and beginners?
Yes. It's made for both adults and kids, and with no rope to trip over it's an easy way for beginners to build rhythm and confidence.
Can I adjust the length?
Yes. The length is adjustable, so you can set it to suit your height and jumping style.
Orders and shipping
How does the bundle deal work?
Add 2 or more jump ropes to your cart, in any mix of colors, and 20% comes off automatically at checkout. No code needed.
How much is shipping?
In the US, shipping is $4.99, or free on orders of $50 or more. To Canada, Australia and New Zealand it's $9.99, or free on orders of $75 or more.
How long will my order take?
Most US orders arrive within 7–15 days of ordering, and many in under two weeks. Orders to Canada, Australia and New Zealand usually take 10–20 days.
Can I track my order?
Yes. Once your order ships, you'll get an email with a tracking number. You can also use our Track Order page.
Can I cancel my order?
Yes, within 12 hours of placing it. Contact us with your order number.
Returns
What if my order arrives damaged or wrong?
Contact us within 30 days of delivery with your order number and a photo, and we'll send a free replacement or a full refund. See our Return & Refund Policy for details.
Can I return it if I change my mind?
Because our products ship from overseas, we can't accept change-of-mind returns.
Still have a question?
Send us a message and we'll get back to you within 2 business days.