Return & Refund Policy
30-day damaged, defective or wrong-item guarantee
If your order arrives damaged, defective, or isn't what you ordered, contact us within 30 days of delivery and we'll send you a free replacement or give you a full refund to your original payment method.
How to request a refund or replacement
- Contact us through our Contact page with your order number.
- Include a short description and a photo of the problem.
- We'll reply within 2 business days with next steps.
Lost or late packages
If your order hasn't arrived within 30 days of shipping, contact us and we'll send a replacement or refund your order.
What we can't accept
Because our products ship from overseas, we can't accept returns for a change of mind, items damaged after delivery, or requests made more than 30 days after delivery.
Cancellations
You can cancel within 12 hours of placing your order for a full refund. After that, your order may already be on its way.
Refund timing
Approved refunds go back to your original payment method. Depending on your bank, they can take 5–10 business days to appear.